Enterprise Platforms

In 2015–16, I helped Viacom upgrade a series of internal platforms aimed at improving their global supply chain of digital and physical video masters

The challenge: While most of Viacom embraced advancements in tech and software solutions, their internal enterprise-grade global supply chain software remained slow, inconsistent, and complex. Viacom recognized the need to re-think their entire GSC.

The objective: Sunset old platforms; replace with a modern suite that empowers the Viacom workforce.

The solution: A new suite covering 5 areas of Viacom’s supply chain:

Viacom Video Master Delivery
Viacom Data Quality Checker
Viacom Clip Creator
Viacom Show Scheduler
Viacom Article Producer

The result:

Five aging platforms were depreciated and replaced with the new GSC product suite.

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My responsibilities were to audit the existing platforms, to research employee and stakeholder requirements, and to create new and improved workflows and designs.

You can see a selection of this work, below:

1 - Viacom Video Master Delivery

I created the overarching user experience for how Viacom uploads, tracks and delivers digital (and physical) video masters around the United States.

In-depth audit of existing tools and workflows

2 - Viacom Data Quality Checker

Once master videos were ingested into the Video Master Delivery system, I then created the UX for ensuring that those same videos were then tagged with appropriate, high-quality metadata to ensure the content was made easily accessible for search.

Most work for this project was done in close collaboration with Viacom’s Product Owner

3 - Viacom Clip Creator

I created the experience for how to create (and schedule) video clips from the video masters

Global dashboard for producing video clips

4 - Viacom Show Scheduler

I created the experience for scheduling the distribution of video on-demand (VOD) and download to own (DTO) content across Viacom’s channels and external publisher and distributor partners such as Amazon Prime, Google Play, Netflix and Apple iTunes.

Setting parameters for “download to own” shows

Adding image content to a Netflix-distributed show

5 - Viacom Article Producer

I created the experience for producing articles that, alongside the above video content, were to be published across Viacom’s network of digital channels – including Viacom.com.

The result

Just because it’s enterprise software, doesn’t mean it has to conform to a bad UX!

A handful of out-dated platforms were successfully depreciated in favour of the new video delivery product suite I'd helped to create. Read more about Designing Enterprise Technology with a Human Focus (original link) in my article on How Design.